Returns or exchanges may be done within a 30 day window of purchase. Return or exchange postage must be covered by the customer. Merchandise must be in its original form, not used. Will not issue or exchange used merchandise. Shipping cost will not be refunded. Sauce is not eligible for return or exchange. All refunds will be processed on the same credit card used. No exceptions. Return or exchange address: Chicken Shack 5601 Enterprise ct. Warren, MI 48093.